Terms & Conditions

Effective Date: 1 January 2026

Welcome to Coffee Berry Cafe. By accessing our website, placing an order, or using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General

These Terms & Conditions apply to all customers, visitors, and users of Coffee Berry Cafe’s website and services. We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Services

All food and beverage items are subject to availability.
Images displayed on our website are for illustration purposes only; actual products may vary slightly.
We reserve the right to change menu items, prices, or promotions at any time.

3. Orders & Payments

All orders are subject to acceptance and availability.
Prices listed are in Malaysian Ringgit (MYR) unless stated otherwise.
Payments must be made in full at the time of purchase via approved payment methods.
Once an order is confirmed, cancellations or changes may not be allowed.

4. Delivery & Pick-Up (If Applicable)

Delivery times provided are estimates and may vary due to traffic, weather, or other factors.
Customers are responsible for providing accurate delivery or pick-up information.
Coffee Berry Cafe is not responsible for delays caused by third-party delivery services.

5. Refunds & Exchanges

Refunds or exchanges are only provided in cases of incorrect or defective items, subject to management approval.
Any issues must be reported immediately or within a reasonable time after receiving the order.
No refunds will be given for change of mind.

6. Customer Conduct

Customers agree not to:

Use our website for unlawful purposes
Attempt to damage, hack, or interfere with website functionality
Engage in abusive, threatening, or inappropriate behavior toward staff or other customers

We reserve the right to refuse service to anyone who violates these terms.

7. Intellectual Property

All content on this website, including logos, images, text, and designs, is the property of Coffee Berry Cafe and may not be copied, reproduced, or used without prior written permission.

8. Limitation of Liability

Coffee Berry Cafe shall not be liable for:

Any indirect, incidental, or consequential damages
Allergic reactions or health issues resulting from food consumption unless caused by proven negligence

Customers are advised to inform staff of any food allergies before ordering.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of information as described in that policy.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

11. Contact Information

For questions regarding these Terms & Conditions, please contact us:

Coffee Berry Cafe
Address: 39A, Jalan Susur Perdana Tengah, Taman Bukit Perdana II, 83000 Batu Pahat, Johor
Email: admin@coffeeberrycafe.shop
Phone: +60172901097